We care about our tenants.

For a start, our landlords know that a happy tenant is usually a good tenant.

 

For a start, our landlords know that a happy tenant is usually a good tenant, so we make sure our landlords are aware of what constitutes an acceptable environment (any repairs and good decoration being two important factors). We will not handle accommodations where landlords don’t comply with safety procedures. It is in their interest to get this right.

With our fully-managed properties, response to problems is swift and periodic property visits (booked in advance with you) ensure everything is in good working order. Emergencies and repairs always receive our prompt attention.

We think communication is important. We keep in touch with you and will encourage you to let us know of any problems as soon as they arise.

We have out of hour’s numbers you can call if you have an emergency maintenance issue, e.g. a burst pipe or a break in.

Landlords have obligations but so do tenants, so we make it easy for you to have a trouble-free tenancy. We offer a great deal of support for the first-time tenant, from providing advice on how to clear a blocked hoover hose to the best ways to save money on your heating bills.

If you are moving into the area, our staff will be happy to show you where all the local amenities are, such as transport links, shops, banks, parks, bars and restaurants.

Students

Tips for choosing a property: Price, Location and Number of bedrooms

First choose the properties that you would like to view (max 4 at any one time) and phone us to arrange a viewing. We will ask you to gather as many of your group together as possible for this.

When you have found the property of your choice, you need to act quickly as there is often considerable demand.

Deposits and contracts

You will be asked to pay at least half of the deposit as a holding fee to secure your accommodation (the deposit is the equivalent of one month’s rent for the full property). It is important to note, that this holding fee is non refundable should you withdraw or if prove unacceptable.

The remainder of the deposit will be required within 2 weeks of securing the property or the accommodation may be returned to the market. If Next Move Properties Ltd does not manage the property, the deposit will be forwarded onto the landlord for him/her to transfer into their preferred approved holding scheme (See below).

You will be given a copy of an assured short hold tenancy to read and sign. You will also be asked to complete various forms, some of which need to go to your parents or whoever is acting as your guarantor (See below).

Guarantors, references and deposits explained.

  • If you have rented before you will be required to provide your previous landlords contact details to check if you have paid your rent on time and taken care of the property during your tenancy.
  • You will be required to provide a guarantor; this can either be a parent or guardian who has the financial means to cover the rent if you default.
  • Your parents may need to provide references from their employer or accountant proving they are capable or covering your rent if you default.
  • Holding deposits secure the property until the tenancy agreements have been signed

Security deposits are held for the length of the tenancy. They will be registered with The Deposit Protection Service, My Deposits or Tenant Deposit Scheme. It is now against the law for your deposit not to be registered with one of the above schemes.

An administration fee of £90.00 per person will be required within 2 weeks of securing the property. The administration fee covers drawing up the tenancy agreements, setting up standing order mandates, referencing etc.

We will organise with you for your rent payments to be paid monthly by standing order. The first payment will be transferred on the day you move in.

Moving in

On the day your tenancy starts you will be able to collect the keys either from the Next Move Properties Ltd office or from the landlord directly. This will be explained to you when you sign your tenancy agreement. We would strongly recommend that you contact the office at least 2 weeks before you move in to confirm.

If the property is fully managed, Next Move Properties Ltd’s contact details will be on the tenancy agreement. If the property is rent-collection or tenant-find only, then the landlord’s details will be on the tenancy agreement and you will need to contact him/her directly to arrange collection of the keys.

Fully Managed:  After you move in contact Next Move regarding all issues

Rent Collection:  After you move in contact Next Move regarding the tenancy agreement and rent only, for all maintenance issues contact your landlord directly

Tenant Find:  After you move in contact your landlord directly for all issues

If you have moved into a fully managed property, you will be provided with a copy of the inventory. You will have 7 days from receipt of the inventory to read, amend, sign and return it. If the inventory is not returned within 7 days, we will regard the contents and condition of the accommodation described in this to be accepted by you.

 

Insurance/ utilities

You are responsible for insuring the contents you take into the house. The landlord will insure the building and his/her contents. You will be responsible for paying for utilities such as gas, electricity and water. (students are normally exempt from paying council tax)You must contact the telephone and utility companies directly and must also obtain your own TV licence.

 

 

Professionals

Choose the properties that you would like to view (max 4 at any one time) and phone us to arrange a viewing. We will ask you to gather as many of your group together as possible for this.

Deposits and contracts

When you find a property that you would like to live in, you will be asked to pay at least half of the deposit as a holding fee to secure the accommodation (the deposit is the equivalent of one month’s rent for the full property). It is important to note, that this holding fee is not refundable should you withdraw or if the references / guarantor prove unacceptable.

Guarantors, references and deposits explained.

  • If you have rented before you will be required to provide you previous landlords contact details to check if you have paid your rent on time and taken care of the property during your tenancy.
  • You will be required to provide a guarantor; this can either be a parent or guardian who has the financial means to cover the rent if you default.
  • Your parents may need to provide references from their employer or accountant proving they are capable or covering your rent if you default.
  • Holding deposits secure the property until the tenancy agreements have been signed
  • Security deposits are held for the length of the tenancy. They will be registered with The Deposit Protection Service, My Deposits or Tenant Deposit Scheme. It is now against the law for your deposit not to be registered with one of the above schemes.

You will be asked to fill in an application form that will enable us to take up references from employers or accountants and from your previous landlord. You will be given a copy of an assured short hold tenancy to read and sign.

An administration fee of £90.00 per person will be required along with the remainder of the deposit. All references must have been received before you can gain access to the property.

We will organise with you for your rent payments to be paid monthly by standing order. The first payment will be set up for the day you move in. However, if time does not permit and the standing order cannot be set up, then the first month’s rent must be paid either by cash or bankers draft before you can gain access to the accommodation.

Insurance/ utilities

You are responsible for insuring the contents you take into the house. The landlord will insure the building and his/her contents.

You will be responsible for paying for utilities such as gas, electricity, water and council tax. You must contact the telephone and utility companies directly and must also obtain your own TV licence.

 

PRIVACY NOTICE

HOW WE USE PERSONAL INFORMATION

PRIVACY PROMISE

  1. We promise to keep your information safe.
  2. We promise not to sell it
  3. We give you ways to manage and review your marketing choices at any time
  4. We keep a record of when and how we get consents and what you were told at the time.

HOW THE LAW PROTECTS YOU

The law says we must have one or more of these reasons to collect your data

  1. To fulfil a contract with you
  2. When it is our legal duty
  3. When it is in our legitimate interest ( which we must define)
  4. When you consent.

Transparency means you have the right to be informed about how we will use your data.

GROUPS OF PERSONAL INFORMATION

FINANCIAL –Your financial position, status and history

CONTACT – Where you live and how to contact you

SOCIO-DEMOGRAPHIC – Details about your work, nationality, education (especially students)

TRANSACTIONAL –Details of payments you make to us

CONTRACTUAL – Details about the products or services we provide to you

COMMUNICATIONS- What we learn about you from letters, emails and conversations between us.

OPEN DATA AND PUBLIC RECORDS – E.g Electoral Information, Internet, Newspapers

DOCUMENTARY DATA – E.g copies of ID.

CONSENTS – How you agree we can contact you

NATIONAL IDENTIFIERS – E.g. National Insurance Number

We collect Data from Third Parties such as social networks, fraud prevention agencies, public information services.

WE MAY SHARE THIS INFORMATION WITH

  1. HMRC , Regulators and other authorities
  2. Credit Reference Agencies
  3. Fraud Prevention Agencies
  4. Any party linked to you ( e.g. Joint Tenant)
  5. Workmen needing to enter your house
  6. Companies you ask us to share data with ( e.g. Homelet)
  7. If you use direct debits we will share your data with the Direct Debit scheme.
  8. Future landlords and letting agents who contact us for a reference at the end of your tenancy
  9. If we sell our business we will only do this if they agree to keep your information safe.

CREDIT REFERENCE AGENCIES

We will share information with CRA’s and they will give us information about you. The data we exchange can include

  1. Name , address date of birth
  2. Application form details
  3. Financial situation and history
  4. Public Information

We will use this information to

  1. Assess if you can afford the property
  2. Make sure what you have told us is the truth
  3. Help detect and prevent fraud
  4. Track and recover debts

On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them.

 IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY.

HOW LONG WE KEEP INFORMATION

  1. We will keep it as long as you are a client
  2. After you stop being a client we may keep data for up to 10 years for one or more of the following reasons :-

To respond to questions or complaints or

To show why we have treated you fairly or

For historical research and statistical purposes.

In the case of legal action of any kind

You can access personal information by writing to us at Next Move Properties Ltd, 2 Eslington Terrace, Jesmond, Newcastle upon Tyne, NE24RJ . You can also ask us to correct any information you believe to be incorrect.  We do not have to provide information where the request is disproportionate or has already been given previously .

WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION?

This is also known as “The right to be forgotten”.  There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.

YOU CAN WITHDRAW CONSENT BY WRITING TO US AT (ADDRESS)

YOU CAN COMPLAIN TO US IF YOU ARE UNHAPPY WITH HOW WE HAVE USED YOUR PERSONAL INFORMATION AT ( NEXT MOVE PROPERTIES LTD, 2 ESLINGTON TERRACE, JESMOND, NEWCASTLE UPON TYNE, NE2 4RJ)

YOU CAN ALSO COMPLAIN TO THE INFORMATION COMMISSIONERS OFFICE AT WWW.ICO.ORG.UK  FIND OUT ON THEIR WEBSITE HOW TO REPORT A CONCERN.

ADDITIONALLY

VITAL INTERESTS – We can pass on details in an emergency e.g. medical care if you are physically or legally incapable of giving consent.

FEES

We supply a copy of information free of charge. We can charge a reasonable fee when a request is manifestly unfounded, or excessive, particularly if it is repetitive. We may charge a fee where we have already supplied the information.

We must supply information without delay and in any event within one month. This can be extended by up to 2 months if during that month the request is considered complex and/or numerous, and if we do we have to explain why.

We must verify the identity of the person making the request using “reasonable means”

DATA PROTECTION IMPACT ASSESSMENT

This will allow an organisation to identify and fix problems at an early stage.

Further guidance see ICO Conducting privacy impact assessments code of Practice.

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