For a start, our landlords know that a happy tenant is usually a good tenant, so we make sure our landlords are aware of what constitutes an acceptable environment (any repairs and good decoration being two important factors). We will not handle accommodations where landlords don’t comply with safety procedures. It is in their interest to get this right.
With our fully-managed properties, response to problems is swift and periodic property visits (booked in advance with you) ensure everything is in good working order. Emergencies and repairs always receive our prompt attention.
We think communication is important. We keep in touch with you and will encourage you to let us know of any problems as soon as they arise.
We have out of hour’s numbers you can call if you have an emergency maintenance issue, e.g. a burst pipe or a break in.
Landlords have obligations but so do tenants, so we make it easy for you to have a trouble-free tenancy. We offer a great deal of support for the first-time tenant, from providing advice on how to clear a blocked hoover hose to the best ways to save money on your heating bills.
If you are moving into the area, our staff will be happy to show you where all the local amenities are, such as transport links, shops, banks, parks, bars and restaurants.
We are members of Client Money Protect (CMP), Property Regress Scheme (PRS), Deposit Protection Service (DPS).
(CMP – No CMP003802, PRS – No PRS001293)
Tips for choosing a property: Price, Location and Number of bedrooms First choose the properties that you would like to view (max 4 at any one time) and phone us to arrange a viewing. We will ask you to gather as many of your group together as possible for this. When you have found the property of your choice, you need to act quickly as there is often considerable demand.
Deposits and contracts
Choose the properties that you would like to view (max 4 at any one time) and phone us to arrange a viewing. We will ask you to gather as many of your group together as possible for this.
You are responsible for insuring the contents you take into the house. The landlord will insure the building and his/her contents. You will be responsible for paying for utilities such as gas, electricity, water and council tax. You must contact the telephone and utility companies directly and must also obtain your own TV licence.
HOW WE USE PERSONAL INFORMATION PRIVACY PROMISE
HOW THE LAW PROTECTS YOU The law says we must have one or more of these reasons to collect your data
Transparency means you have the right to be informed about how we will use your data. GROUPS OF PERSONAL INFORMATION FINANCIAL –Your financial position, status and history CONTACT – Where you live and how to contact you SOCIO-DEMOGRAPHIC – Details about your work, nationality, education (especially students) TRANSACTIONAL –Details of payments you make to us CONTRACTUAL – Details about the products or services we provide to you COMMUNICATIONS- What we learn about you from letters, emails and conversations between us. OPEN DATA AND PUBLIC RECORDS – E.g Electoral Information, Internet, Newspapers DOCUMENTARY DATA – E.g copies of ID. CONSENTS – How you agree we can contact you NATIONAL IDENTIFIERS – E.g. National Insurance Number We collect Data from Third Parties such as social networks, fraud prevention agencies, public information services. WE MAY SHARE THIS INFORMATION WITH
CREDIT REFERENCE AGENCIES We will share information with CRA’s and they will give us information about you. The data we exchange can include
We will use this information to
On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them. IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY. HOW LONG WE KEEP INFORMATION
To respond to questions or complaints or To show why we have treated you fairly or For historical research and statistical purposes. In the case of legal action of any kind You can access personal information by writing to us at Next Move Properties Ltd, 2 Eslington Terrace, Jesmond, Newcastle upon Tyne, NE24RJ . You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously . WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION? This is also known as “The right to be forgotten”. There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights. YOU CAN WITHDRAW CONSENT BY WRITING TO US AT (ADDRESS) YOU CAN COMPLAIN TO US IF YOU ARE UNHAPPY WITH HOW WE HAVE USED YOUR PERSONAL INFORMATION AT ( NEXT MOVE PROPERTIES LTD, 2 ESLINGTON TERRACE, JESMOND, NEWCASTLE UPON TYNE, NE2 4RJ) YOU CAN ALSO COMPLAIN TO THE INFORMATION COMMISSIONERS OFFICE AT WWW.ICO.ORG.UK FIND OUT ON THEIR WEBSITE HOW TO REPORT A CONCERN. ADDITIONALLY VITAL INTERESTS – We can pass on details in an emergency e.g. medical care if you are physically or legally incapable of giving consent. FEES We supply a copy of information free of charge. We can charge a reasonable fee when a request is manifestly unfounded, or excessive, particularly if it is repetitive. We may charge a fee where we have already supplied the information. We must supply information without delay and in any event within one month. This can be extended by up to 2 months if during that month the request is considered complex and/or numerous, and if we do we have to explain why. We must verify the identity of the person making the request using “reasonable means” DATA PROTECTION IMPACT ASSESSMENT This will allow an organisation to identify and fix problems at an early stage. Further guidance see ICO Conducting privacy impact assessments code of Practice.