Before your move in date you will receive instruction via email about key handover/collection. We don’t have a physical office so it is very important that you monitor your emails before and throughout your tenancy.  Please note that we need a minimum of 3 to 4 days notice if you aren’t collecting your keys on the day your tenancy starts, please don’t contact us on the day you are arriving in Newcastle as we can’t guarantee that someone will be available with out a prearranged appointment.

If you are moving into one of our properties, you can also email if you have any questions. Or if you ring us on 01912819090, we do not pick up, please leave a message so we can get back to you asap.

If you live in one of our fully managed properties you will find our out of hours contractor contact numbers pinned up in the property (usually on the kitchen wall) or is the handbook provided at the start or the tenancy. Lorraine and Nathan’s mobile numbers are also provided in the property.

Next Move.