We stayed with Next Move for two years after receiving their property booklet through our student accommodation door. They have a range of properties to suit any budget along with low admin fees compared to other estate agents in the area. Any problem we had at any time we could text them and it’ll be sorted.
They sorted out the council tax exemption for students for us which not many estate agents do, and after two years of five lads staying in the property we received our full deposit back!
Thank you so much guys!
Brilliant agency. Nathan couldn’t do enough for us – any issues were sorted promptly, and he was always straight to the rescue when we accidentally locked ourselves out of the flat (which was shamefully often). The flat itself was great – all of Next Move’s properties seem to be of a really high standard. They are an agency who really care about their tenants – Nathan even compiled a to-do list for us which ensured that we would get our full deposit back when we moved out (which we did)! Cannot recommend them highly enough.
Really brilliant landlords, after renting with them for 2 years I have absolutely no complaints and definitely would have rented with them again if I was staying in the area! Nathan and Lorraine really care about their tenants and properties, dealing with any issues we had very promptly. I would recommend them above and beyond any of the larger companies in Newcastle, who after personal experience, don’t seem to care about their properties or their tenants! Thanks so much Nathan and Lorraine.
Absolutely outstanding service provided by Nathan and Lorraine at Next Move. Having been a student in Newcastle for 5 years I can say they are the best estate agents I have ever used;they take pride in their work, are 100% dedicated to looking after their tenants and are completely fair and lovely to top it off! I would be happy to recommend NextMove to any student, or professional, looking for a home in Newcastle – you will be looked after. Thank you for a great 2 years!
Excellent service from Next Move Properties, who take pride in the service they offer. You feel like a valued customer, unlike the experiences I have had with larger letting agents in the city centre (****** ******** – AVOID!).
Any maintenance was carried out rapidly and we were always kept informed of what was happening when. All our queries were answered quickly and any house problems sorted within the day (often within the hour).
The checkout process was very smooth. Nathan & Lorraine provided clear guidance on the cleaning standard they expected and even did a pre-checkout assessment of the property to let us know which areas required further attention. This resulted in us receiving our full deposit back on our leaving date.
Would highly recommend Next Move Properties for anyone who wants an honest, fair and friendly letting agent!
Literally CANNOT fault these guys one bit. Rented through Next Move in second year at university and subsequently used them again for the following three years. Nathan and Lorraine have a great system in place and the proof in the pudding is by how many properties they manage. Every issue we ever had was resolved in no time, and they would always get a proper job done; we were treated like professionals and it’s also fair to say that they would go above and beyond what they had to do. (Late night visit to the property when I’d locked my keys in my car and they also put me in touch with someone who sorted me a job instantly). Most importantly though, they were fair. If things weren’t right, they’d be sorted, but if we did something wrong, they’d have the landlords interest at heart. In addition, the deposits are always held by the Tenancy Deposit Scheme these days so Next Move have no way of profiting from this. Needless to say, I’d highly recommend renting through these guys, if I didn’t now own my own house, then I probably still would be too! 🙂
Tried a few landlords in newcastle but next move properties are the best by miles!!! Unlike the large commercially driven companies like *** ******(who are terrible and just don’t use them) and ***** ********, Nathan and Lorraine know all of there clients by name and are always more than happy to help!
Any problems we had were fixed the same day or the next day, even my friends bed which ‘broke’ was replaced within a few hours, which I don’t know how is possible!
Also tend to your needs like they installed bike locks in our backyard as I wanted somewhere to keep my bike! They’ve even very fair when you create an absolute mess!
I’m sure that if our house had been with a different landlord as well, it would have cost us a lot more! Next move are very fair on pricing!
Hopefully will find another house with them in the future!
Definitely deserve 5/5 for customers services!!!
Next move were not the first estate agents I used in Newcastle but they are the ones I have stayed with for the past 3 years. I was with ***** ******** in second year and they were beyond terrible – DO NOT USE THEM!
In comparison I haven’t had a single issue with Next Move. Nathan and Lorraine are really nice people, they’re happy to help you in any way they can, and not just milk money out of you like many big name estate agents do. For example, after losing my bag, keys and memory on a night out, Nathan came to meet me outside my house to let me in – on his day off! – so I wouldn’t be charged for the changing of the locks.
I would highly recommend them for their service, prices and the quality of their properties, and would urge any second year students new to the area to trust these many glowing reviews and go with Next Move, not the big name companies like ***** ******** and *** ****** (who I’ve heard are equally awful) – who will completely rip you off.
Thanks for a stress-free 3 years Next Move.
Amazing! We had a student property with next move for a year and the service and management was amazing. Nathan and Lorraine run a tight ship and ensure that 99% of issues are solved within 24 hours.
Nathan and Lorraine at Next Move have looked after our 3 bedroom property for almost 3 years now and can not fault them at all. I have spent a lot of time overseas over the passed few years and have left the property in their capable hands. The property has never failed to have tenants and i put this down to the efficient and friendly service Next Move provide. A couple of slight maintenance problems we had with the property have been taken care of quickly and to an excellent standard by the Next Move team. I would have no hesitation in recommending Next Move to any potential landlords looking for a professional service.
Nathan was hands-down the best landlord i had in Newcastle as a student. We had a brilliant property, incredibly reasonable and much higher quality than some of the other places i’d lived in. Every issue was resolved so quickly, and Nathan was nothing but friendly and helpful every time we needed to contact him. THe service was just fantastic, couldn’t have improved on it, thank you so much.
Nathan and Lorraine are fantastic, you can call them about any problem or need. If something was broken or needed changing Nathan was there the next day. All round a great experience. Thank you.
Was with this company for two years. Re-signed the same house as really happy. Couldn’t recommend it more! Full deposit back. Any issues dealt with the same day. When I moved to Newcastle myself and many friends made the error of signing with a huge company who charge massive admin fees and don’t care if your boiler breaks etc. Couldn’t recommend Next Move more.
Nathan and Lorraine were the best landlords we could have asked for! Ridiculously fast and efficient with all our queries and problems, and the nicest people in the world, thanks!
Our son was one of your student tenants in B****** Terrace, and has just moved into B****** Road.
Just in case he doesn’t get around to giving you any written feedback, I’d like to say how delighted we are with the service you have given him and his friends. The letting process seems to be straightforward, with no undue demands of us parents, He says that throughout the year you’ve been prompt and helpful in responding to their various requests. I’m particularly impressed with the “pre-inspection inspection”, giving them every chance to clean the property properly before leaving. Also much appreciated were the detailed suggestions about what products/services to use to achieve the right result – we all know that some students need rather more guidance than others, and I think you were extremely fair with them (in fact, positively generous!)
Thanks again for making our son’s first experience of renting a property such a good one – letting agents don’t usually have a glowing reputation, especially where students are concerned, but we would heartily recommend you to anyone looking to rent a property, or indeed to let one. Your attitude is exceptional, and we wish you much success in the future.